Similar to illnesses and diseases within animals, each case of 'Root Rot' is different. Repotting your poorly houseplant alone will only mask the issue of Root Rot, so we highly recommend reading our top tips and advice that'll be sent to your Email Inbox (once the purchase has been made). Not only should its soil be dealt with, but your watering regime and general environmental requirements should also change in order for your plant to make a good recovery. If your plant still doesn't recover from Root Rot, we recommend performing stem cuttings to save at least part of the plant from also declining. Stem cuttings on a root-affected plant can be performed in the same way as you would with a healthy specimen.

Of course, not all victims of this disease will pull through - but with our help, you should stand a FAR better chance of saving your houseplant than if you repotted it in a general Houseplant-labelled potting mix.

Unfortunately, due to the nature of this product, we cannot accept refunds if your plant fails to make a sufficient recovery from this disease. We will do everything in our power to provide you with expert advice to help bring your plant through this tricky time.

This product comprises individually-sourced components to create our quality potting mix. Its sustainable, basal component (coconut coir) is peat-free sourced from a well-established company in southern England that comply with strict production regulations in the U.K.. We then quality check & combine with the suitable ingredients to improve the overall soil structure and replicate the ecological habitats of temperate and tropical climates.

All our products include recyclable packaging/materials, with deliveries made to the local Post Office/Royal Mail Sorting Office or parcel depot via our fully-electric vehicle.

All of our composts come in a resealable bag, so never worry about having a little extra left over. Simply enclose the lid and situate it in a dry, dark area away from pets and children. The soil's freshness will last at least twelve months once opened, so it's great for emergency repotting and top-ups.

Unfortunately, our handcrafted composts are only available to those in the U.K., due to E.U. trading laws on plant-based materials. However, if you are in the U.K., expect free delivery and postage within three days of purchase! 

ukhouseplants has a rich history of excellence within the indoor plant community. Its horticulturally-trained founder, Joe Bagley, is a well-known Instagram influencer for all things green, amassing over 55K followers and 5,000+ daily website users with his easy-to-follow tips, tricks and advice. ( @ukhouseplants / ukhouseplants.com ). He has featured on BBC’s Gardeners World and BBC Radio, as well as with working alongside giants like the RHS and Dulux to promote the connection between mental health improvement and houseplants.

His carefully chosen ingredients and attention to detail within each batch of potting mix set his products apart from the rest. All soils are peat-free, handcrafted to order and always pest-free (Fungus Gnats, Soil Mites, etc.). He believes a healthy, functioning root system always starts with a nutritious, well-structured foundation that balances water retention, oxygenation and soil nutrients in perfect harmony. Why not treat your green pal to his top-quality potting mixes; the best sub-terrain companions on the internet? 🪴

We'll send you a confirmation email with the purchase's receipt, along with a Step-by-Step Guide on repotting your plant with root rot. You can then refer to the guide once your compost arrives! 😊

Send us an email via this link to ask any further queries you may have about our composts! 😊

Returns Policy
The customer has a right to request a return within 31 days of the order arriving at the location stated in the order form. Unless faulty, damaged, or not as described, the customer will pay for delivery back to our business address (provided upon return request via email). Once the returned item(s) have arrived at our business, we aim to refund the customer within a few hours, but up to three days after the parcel's arrival.

The Parcel Has Arrived Damaged
In circumstances where the parcel has been damaged beyond use, we will endeavour to either send a replacement of damaged items or issue a refund where applicable. The customer agrees to fill any legal documentation of this damage which will then be sent to the courier that transported & delivered the parcel in order for us (ukhouseplants) to request a refund on the damaged items. Items must be reported as damaged within 2 weeks of the parcel arriving at the destination provided on the order form.

The Parcel Is Lost (or Has Been Marked as 'Delivered' but I Don't Have It)
In cases of a lost parcel, we will ask for the customer to check all locations within their property (including communal areas where applicable), along with other persons in their property or communal areas (where applicable). If the parcel is still not located, we will file an investigation for the courier to explain the circumstances. We aim to send out a replacement parcel within one week of the parcel being notified as lost (by the customer), and will always ensure a parcel gets to the customers address. Further, the customer agrees to fill any legal documentation of this damage which will then be sent to the courier that transported & delivered the parcel in order for us (ukhouseplants) to request a refund on the lost items. If applicable, once the applicable document ('Denial of Receipt') is signed by the customer, we will immediately send out a replacement. This document will then be sent to the relevant courier for further investigation on their behalf. Data Protection is in concordance with our Privacy Policy. (At the bottom of this webpage).

I Have Received the Wrong Item
We are sorry if the customer has received an incorrect item and will send out a replacement batch of the correct parcel upon being notified of the order. We must be notified within 2 weeks of the order arriving at the address stated in the order form by the customer. The customer can keep the incorrect product as a further gesture of goodwill.

Delivery Information
In concordance to the commercial laws around Selling At Distance, we use third party couriers to deliver our parcels to the customers (we use, but not limited to, the Royal Mail, DPD, Evri & ParcelForce). In order to fulfil the order of distant selling, we forward the customer's details to the chosen courier. (Name, Delivery Details, Email or Phone number (if provided) & the weight/content of the parcel). No other information is sent to the courier & is strictly between us (ukhouseplants) & the courier. Our customers' details will never be used for financial or commercial gain and is treated with the utmost respect & protection. This is within GDPR laws outlined on our Privacy Policy & Cookies Policy.

Contact Information
Please contact us if you have any questions on the information raised above via ukhouseplants (ukhouseplants@gmail.com)